Delivery & Return
Delivery Information
Shipping at a Glance
- Shipping area: United States
- Order processing time: 1 to 2 business days
- Transit time: 5 to 8 business days
- Total estimated delivery time: 6 to 10 business days
- Order cut-off time: 5:00 PM (Eastern Time) on business days
- Shipping days: Monday to Friday, excluding holidays
Where We Ship
We currently ship to addresses within the United States. We do not offer international shipping at this time.
Shipping Costs
Shipping costs are calculated at checkout based on your order and delivery address. You will see the exact cost before you pay, and there are no hidden fees. Any free shipping offers will be clearly displayed on our website at the time of purchase.
Order Tracking
You will receive an order confirmation email right after you place your order. When your order ships, we will email you a tracking number and tracking link. Tracking information may take 24 to 48 hours to update.
Please Note
Delivery times are estimates, not guarantees. Carrier delays, severe weather, high shipping volumes, holidays, or other events beyond our control may cause your package to arrive later than expected. If your order has not arrived within 10 business days of the date you placed it, please contact us with your order number.
For full details, please read our Shipping Policy.
Return Information
Returns at a Glance
- Return window: 30 days from the delivery date
- Refund timeline: Refunds are issued within 7 days after we receive and approve your return
- Eligible locations: Returns are accepted from customers in the United States
- Refund method: Original payment method
- Damaged or incorrect items: Report within 7 days of delivery for a free replacement or full refund
Return Conditions
To be eligible for a return, items must be:
- Unworn, unwashed, and unused
- In their original condition and packaging
- With all original tags attached
- Free from perfume, smoke, pet hair, makeup, or stains
Proof of purchase (your order number or confirmation email) is required.
How to Return an Item
- Contact us at support@styllixo.shop or +1 (201) 987-6562 within 30 days of delivery. Include your order number, the items you are returning, and the reason for the return.
- Receive return instructions. We will reply with the return address and simple steps, usually within 24 hours.
- Pack and ship your items securely with the original tags attached. We recommend using a trackable shipping service and keeping your tracking receipt.
- We inspect your return and email you to confirm whether your return is approved.
- Receive your refund to your original payment method within 7 days after approval.
Please do not send items back without contacting us first. Returns sent without prior approval may be delayed or refused.
Return Shipping Costs
Customers are responsible for the cost of return shipping, unless the return is due to our error (a damaged, defective, or incorrect item), in which case we will cover the cost.
Exchanges
Need a different size or color? Contact us within 30 days of delivery. Exchanges are subject to availability. If the item you want is unavailable, we will issue a refund instead.
Damaged, Defective, or Incorrect Items
Contact us within 7 days of delivery with your order number, clear photos of the item and packaging, and a short description of the problem. We will send a replacement (subject to availability) or issue a full refund, including shipping, at your choice.
Non-Returnable Items
- Items marked “Final Sale” or “Non-Returnable” on the product page
- Intimates, swimwear, and undergarments
- Personalized or custom-made items
- Gift cards
- Items that have been worn, washed, altered, or damaged after delivery
- Items returned without original tags or packaging
For full details, please read our Refund & Return Policy.
Need Help?
- Email: support@styllixo.shop
- Phone: +1 (201) 987-6562
- Contact form: available on our website
- Hours: Monday to Friday, 9:00 AM to 5:00 PM (ET)
- Response time: We answer all inquiries within 24 hours.
- Address: 1001 Springfield Ave, Irvington, NJ 07111, USA