FAQs
Frequently Asked Questions
Orders
How do I place an order?
Browse our collection, select your size and color, add items to your cart, and complete checkout with your shipping and payment details. You will receive an order confirmation email right after your order is placed.
Can I cancel my order?
Yes, you can request a cancellation within 24 hours of placing your order, as long as it has not shipped. Contact us at support@styllixo.shop or +1 (201) 987-6562 with your order number and write “Order Cancellation Request” in the subject line. Once an order has shipped, it cannot be cancelled, but you may return eligible items after delivery.
Can I change my shipping address, size, or color after ordering?
Please contact us as soon as possible, within the same 24-hour window. We will do our best to update your order before it is processed, but we cannot guarantee changes once processing has begun.
Why was my order cancelled?
We may cancel an order if a product is unavailable, if there is a pricing or product information error, or if we suspect fraud or cannot verify your payment. If we cancel your order, we will email you and issue a full refund to your original payment method.
Shipping
Where do you ship?
We currently ship to addresses within the United States. We do not offer international shipping at this time.
How long will my order take to arrive?
Orders are processed within 1 to 2 business days, and transit takes 5 to 8 business days. Your total estimated delivery time is 6 to 10 business days. These are estimates, not guarantees, and carrier delays may occur.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and delivery address. You will see the exact cost before you pay.
Do you ship on weekends?
No. Orders are processed and shipped Monday to Friday, excluding holidays. Orders placed after 5:00 PM ET, or on a weekend or holiday, are counted as received on the next business day.
How can I track my order?
When your order ships, you will receive an email with a tracking number and tracking link. Tracking information may take 24 to 48 hours to update.
My order has not arrived. What should I do?
Please check your tracking information first. If your order has not arrived within 10 business days of the date you placed it, contact us with your order number and we will work with the carrier to resolve the issue.
My tracking says delivered, but I did not receive my package.
Check around your delivery area and with other household members, then contact us within 7 days of the delivery date shown in your tracking. We will investigate with the carrier.
Returns, Exchanges, and Refunds
What is your return policy?
You may return eligible items within 30 days of delivery. Items must be unworn, unwashed, unused, in their original condition and packaging, with all original tags attached. See our Refund & Return Policy for full details.
How do I start a return?
Contact us at support@styllixo.shop or +1 (201) 987-6562 within 30 days of delivery with your order number, the items you are returning, and the reason. We will send you return instructions and the return address, usually within 24 hours. Please do not send items back without contacting us first.
Who pays for return shipping?
Customers are responsible for the cost of return shipping, unless the return is due to our error (a damaged, defective, or incorrect item), in which case we will cover it.
When will I receive my refund?
Refunds are issued to your original payment method within 7 days after we receive and approve your return. Depending on your bank or card issuer, it may take a few additional business days to appear in your account.
Are original shipping charges refundable?
Original shipping charges are non-refundable, except when the return is due to our error (damaged, defective, or incorrect item) or when we cancel your order.
Can I exchange an item for a different size or color?
Yes. Contact us within 30 days of delivery. Exchanges are subject to availability. If the item you want is unavailable, we will issue a refund instead.
Which items cannot be returned?
Items marked “Final Sale” or “Non-Returnable,” intimates, swimwear, and undergarments, personalized or custom-made items, gift cards, and items that are worn, washed, altered, damaged after delivery, or returned without original tags or packaging.
Can I return sale items?
Yes, items bought on sale or with a discount code can be returned unless they are marked “Final Sale.” Refunds are for the amount actually paid.
My item arrived damaged, defective, or incorrect. What should I do?
We are sorry! Contact us within 7 days of delivery with your order number, clear photos of the item and packaging, and a short description of the problem. We will send a replacement (subject to availability) or issue a full refund, at your choice.
Products and Sizing
How do I find the right size?
Sizing and fit can vary between styles, so please review the size information on each product page before ordering. If you have questions, contact us and we will be happy to help.
Do the colors in the photos match the real product?
We do our best to display colors accurately, but colors may look slightly different depending on your screen settings.
What if an item is out of stock?
All products are subject to availability. If an item you ordered becomes unavailable, we will contact you and issue a refund.
Payments and Security
What payment methods do you accept?
The payment methods available to you are shown at checkout.
What currency do you charge in?
All prices are listed and charged in US dollars (USD).
Is my payment information safe?
Yes. Payments are processed through encrypted, PCI-compliant payment providers. We do not see or store your full card number, expiration date, or security code.
I was charged twice or see a charge I do not recognize.
Please contact us right away at support@styllixo.shop or +1 (201) 987-6562 and we will investigate and correct it.
Will you ever ask for my card details by email or phone?
No. We will never ask you to send your full card number or CVV by email, phone, text, or social media message.
Privacy
How do you use my personal information?
We use it to process orders, provide customer support, and improve our store. Please read our Privacy Policy for full details and your privacy rights.
How can I unsubscribe from marketing emails?
Click the “unsubscribe” link at the bottom of any marketing email, or contact us. You will still receive important order-related messages.
Contact
How can I contact customer service?
- Email: support@styllixo.shop
- Phone: +1 (201) 987-6562
- Contact form: available on our website
- Hours: Monday to Friday, 9:00 AM to 5:00 PM (ET)
- Response time: We answer all inquiries within 24 hours.
- Address: 1001 Springfield Ave, Irvington, NJ 07111, USA