Refund policy
Refund & Return Policy
Last updated: November 2, 2026
At Styllixo, we want you to love what you ordered. If you don’t, our returns are simple and hassle-free. This policy applies to purchases made on https://www.styllixo.shop/, operated by Styllixo.
Policy at a Glance
- Return window: 30 days from the delivery date
- Refund timeline: Refunds are issued within 7 days after we receive and approve your return
- Eligible locations: Returns are accepted from customers in the United States
- Refund method: Original payment method
- Damaged or incorrect items: Report within 7 days of delivery for a free replacement or full refund
1. 30-Day Easy Returns
You may return eligible items within 30 days of delivery for a refund or exchange. We keep the process simple: just contact us, and we’ll guide you through each step.
To be eligible for a return, items must be:
- Unworn, unwashed, and unused
- In their original condition and packaging
- With all original tags attached
- Free from perfume, smoke, pet hair, makeup, or stains
Proof of purchase (your order number or confirmation email) is required.
2. How to Start a Return
- Contact us at support@styllixo.shop or +1 (201) 987-6562, or use the contact form on our website, within 30 days of delivery. Include your order number, the items you are returning, and the reason for the return.
- Receive return instructions. We will reply with the return address and simple steps, usually within 24 hours.
- Pack and ship your items securely with the original tags attached. We recommend using a trackable shipping service and keeping your tracking receipt, since we cannot be responsible for returns lost in transit.
- We inspect your return. Once your package arrives, we will check the items and email you to confirm whether your return is approved.
Please do not send items back without contacting us first. Returns sent without prior approval may be delayed or refused.
3. Refunds
Once your return is received and approved, your refund will be issued to your original payment method (the card or payment account used to place the order) within 7 days. Depending on your bank, card issuer, or payment provider, it may take a few additional business days for the funds to appear in your account.
You will receive an email confirmation when your refund has been issued. If you haven’t received your refund after this time, please check your bank account first, then contact your card issuer, and if you still need help, contact us at support@styllixo.shop.
What is refunded: The price of the returned items. Original shipping charges are non-refundable, except when the return is due to our error (damaged, defective, or incorrect item) or when we cancel your order.
4. Return Shipping Costs
Customers are responsible for the cost of return shipping, unless the return is due to our error (a damaged, defective, or incorrect item), in which case we will cover the cost. Return shipping costs are non-refundable.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, we are sorry and will make it right. Please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the item and, if applicable, the packaging and shipping label
- A short description of the problem
We will send a replacement (subject to availability) or issue a full refund, including shipping, at your choice.
6. Exchanges
If you need a different size or color, contact us within 30 days of delivery. Exchanges are subject to product availability. If the item you want is unavailable, we will issue a refund instead. For the fastest service, you can also return the original item for a refund and place a new order.
7. Non-Returnable Items
For hygiene, safety, and other reasons, the following items cannot be returned:
- Items marked “Final Sale” or “Non-Returnable” on the product page
- Intimates, swimwear, and undergarments
- Personalized or custom-made items
- Gift cards
- Items that have been worn, washed, altered, or damaged after delivery
- Items returned without original tags or packaging
8. Sale Items
Items purchased during a sale or with a discount code are eligible for return under this policy unless they are marked “Final Sale.” Refunds will be for the amount actually paid.
9. Orders Shipped Outside the Return Area
Our returns are available to customers in the United States only, and we currently ship orders within the United States.
10. Late or Missing Refunds
If you haven’t received your refund within the timeline above:
- Check your bank or card account again
- Contact your credit card company or payment provider, as processing times can vary
- Contact your bank
If you’ve done all of this and still haven’t received your refund, please email us at support@styllixo.shop and we will look into it right away.
11. Cancelled Orders
Orders can be cancelled within 24 hours of being placed, as long as they have not yet shipped. To request a cancellation, contact us at support@styllixo.shop as soon as possible.
12. Right to Refuse Returns
We reserve the right to refuse a return or refund if the item does not meet the conditions in this policy, or if we find signs of return abuse or fraud. If a return is refused, we will contact you and explain why.
13. Contact Us
If you have any questions about this policy, please reach out:
- Store name: Styllixo
- Website: https://www.styllixo.shop/
- Address: 1001 Springfield Ave, Irvington, NJ 07111, USA
- Phone: +1 (201) 987-6562
- Email: support@styllixo.shop
- Contact form: available on our website
- Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (ET)
- Response time: Our customer service team answers all inquiries within 24 hours.